Book an appointment
These are the steps to start your telehealth session:
Request an appointment here and we will get back to you shortly.
You will receive a welcome email to create an account on the secure Theranest client portal, where you can review documents and more.
After creating your account, you will get intake documents to review, fill out, and sign before your appointment. You can do all this, including signing, in the portal.
You can make payments in your account by entering your name and credit card details.
You will be charged the full session fee before your appointment unless you use health insurance. You will get an email when your credit card is charged. No-show fees will be charged the same way.
If you're using insurance, complete this section in the portal; copays and deductibles will apply.
To start your telehealth session with Osvaldo Santiago, LMHC, LSW, log into the Theranest Portal.
Once you are in the virtual waiting area, please await for Osvaldo to join and give you access to the therapy room.
If you have any questions, please do not hesitate to contact us.
Strict Cancellation/No-show Policy *
With less than 24-hours notice of canceling a scheduled session via phone, text, or email, the full fee of the session will be charged.
No-shows will be charged for the full session fee.
Arriving 10 minutes or more late will be considered a no-show.
No exceptions.