Online Therapy

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Telemental Health

It is the use of technology to deliver mental health services remotely. It allows individuals to receive therapy from a qualified professional without having to travel to an office.

Benefits of Telehealth

  • Enhanced mental health service access by removing geographic barriers.

  • Insights from a remote behavioral health expert.

  • It offers access for disabled, housebound individuals, or those who prefer home privacy. 

  • Flexible and convenient mental health care.

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Rates

$170 - initial session

$160 - 60 minutes session

$120 - 45 minutes session

***Free 15 minute consultation offered***

Reimbursement

For individuals who possess “out-of-network” benefits, we provide a comprehensive and detailed receipt that can be used to request insurance reimbursement for the services rendered. This ensures that you have all the necessary information to facilitate a smooth reimbursement process.

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Insurance

BlueCross and BlueShield

Optum

Oscar Health

Oxford

United Healthcare UHC/UBH

Aetna

Harvard Pilgrim

Tufts

Cigna

Book an appointment

These are the steps to start your telehealth session:

  1. Make an appointment here.

  2. A welcome email to create an account on the secured Theranest client portal, allowing you to review documents and more, will be sent to you.  

  3. Once you have created the account, you will receive the intake documents that you will have to carefully review, complete, and sign before the appointment. You can easily do this, including signing the documents, in the portal.  

  4. Payments are processed in your portal where you can enter your legal name and credit card information.

  5. Before your appointment, you will be charge the full session fee unless you are using an insurance.  You will receive an email indicating your credit card was charged. No-show fees will also be charged in the same way.

    If you are using your insurance, you can fill out this section in the portal, copays, deductibles will be charged accordingly.

  6. To begin your telehealth session with Osvaldo Santiago, LMHC, LSW, you will access the Theranest Portal.

  7. Once you are in the virtual waiting area, please await for Osvaldo to join and give you access to the therapy room.  

If you have any questions, please do not hesitate to contact us. 

Strict Cancellation/No-show Policy *
With less than 24-hours notice of canceling a scheduled session via phone, text, or email, the full fee of the session will be charged. 
No-shows will be charged for the full session fee.
Arriving 10 minutes or more late will be considered a no-show.
No exceptions.